“I have had a major fix to the gear box earlier. Not sure if this is linked issue. But this issue of losing power had happened in the past. Glad it seems to be much better now.
I would like to compliment Justin for being very courteous and devoted to making sure the issue is looked into and following up. Thank you.”
Mdm. Tan Geok Hoon, Ford S-Max owner
– 26 June 2017
“Iris has been exemplary in her service from the day I stepped into showroom to the date I collected my car.”
Mr Khoo Kwang Choong Richard, Ford Mustang owner
– 26 June 2017
“On 6 Jun 2017, I was served by Mr Max pertaining to my troubled gear box. My email expressed how satisfied am I about his sincere and professional technical advice. He is swift on correspondent and gotten back to me on how best to rectify it economically. I am happy with his service which I felt in our society should have more on such people. Greatly appreciated.”
Mr Tan Hock Whye, Ford Focus owner
– 25 June 2017
“Just collected my new Focus yesterday and I must say I’m very impressed w the customer service rendered by your Sales staff – Iris Pey. She not only comes back on her off day to ensure the delivery of the car but she understand what we as owners want from reliability. Although upon collection, I too was greeted with the infamous oxidization of the headrest chrome bars, fold lines on the leather seats and vibrations, she took note of all and even assured me that these issues will be taken care off. Even your dealer from PPSL is very professional in trading in my old car unlike many others who seems to criticize a lot about it to devalue my old car. So all in all it was an awesome experience and look forward to experience other similar great services from u guys to make my Ford ownership a wonderful one. Thanks guys. — feeling thankful.”
Mr Andrew Soh, Ford Focus owner
– 20 June 2017
“Great service including excellent customer service experience provided by Justin.”
Mr Shawn Lim Chor Yeow, Ford Kuga owner
– 18 June 2017
“I have been a loyal Ford car owner (current car being the 4th). Unfortunately, my initial experience of getting my current car was not very pleasant; lots of car issues, started just a couple of months after I collected my keys to the brand new car. Maybe it might be due to the car being from the first batch? In any case, the experience caused me to lose all confidence in Regent Motors and owning another Ford car again.
But working with my latest supervisor, Justin Guo, I was reminded once again why I chose Ford. Hope there will be more supervisors at Regent Motors who will be as dedicated to their job and show initiative for their customers as much as Justin. Good after sales service always make a whole lot of difference.”
Ms Serena Lim, Ford Focus owner
– 16 June 2017
“Service Advisor, Justin Guo – Am completely satisfied with his service. He is very helpful and detailed in his explanation on the job done to my Focus ST.”
Ms Wong Lai Kuen Irene, Ford Focus ST owner
– 16 June 2017
“Nixon was prompt and professional. He kept me updated thru short messaging and that was a great effort as I didn’t need to guess and unable to carry out any activities during the time.
Max from Vantage side was also extremely helpful. He is a breath of fresh air in the service industry. His service was professional, follow up was prompt and was extremely kind and helpful.
5 stars for Max!”
Mrs Dior Yip, Ford S-Max owner
– 4 June 2017
“Service advisor, Kelven was polite, helpful n knowledgeable. Able to address the issues well”
Mr Lim Kew Leong, Ford Mondeo owner
– 2 June 2017
“I want to thank my helpful SA Kelven for trying to rush the servicing. Did not know that the time for major servicing which requires a longer duration than expected, thus made my appointment based on my prior experience. Despite that Kelven managed to return my car in time.
Mr Lim Yanyi Ian, Ford Fiesta owner
– 28 May 2017