“I am very pleased to write this letter of commendation for Jayden Zheng.
Even though Jayden was nursing a sore throat (which he was very apologetic about) he maintained a very pleasant and polite attitude throughout his time with us. He gave us sufficient personal space to look at the car in details ourselves without being intrusive but always staying close enough to approach and attend to us whenever we had any questions or need assistance.
Jayden paid great attention to all of our questions and took great care and effort to ensure any doubts that we have were all answered. Such exemplary service level continues even after we left the showroom. All my phone messages to Jayden were promptly replied to and mind you there are numerous of them and often at odd hours of the day.
While the Mondeo is an excellent car on its own merit, I have no qualm
s to say that Jayden is the deciding factor for us to confirm the Mondeo as our choice car. Simply put, his genuine warmth and excellent customer centric service sealed the deal for us. The proof of the pudding comes after we signed the sales agreement on 24 July 2015.
While I was half expecting his service level to drop taking into consideration that he has ‘closed’ the deal with us, I was pleasantly proven wrong. Not only did he maintain his already high service level, he frequently over delivers on what he commits. A good example to illustrate this is the lightning speed in which I can collect my car after the COE is secured. Jayden shared that the norm for car collection is about 14 working days after securing the COE. Guess what, he managed to get mine ready in an unbelievable 4 working days!
With Jayden, there isn’t a moment where I felt he wasn’t on top of the situation. He promptly kept me updated at various stage of the process, accede to lat minute requests with a smile, handled minor issue with calmness and take responsibility to sort them out, ensure everything goes smoothly with great professional commitment and more importantly protect my interest as a customer as if it is his own.”
Mr Kevin Lim, Ford Mondeo Owner
– 19 August 2015
“Quick Lane services at Ubi Branch are well located and is convenient, with easy access to public transport for customers. The products provided are value for money and the services are well organised. The center, with its good ambiance and environment, serve customers well. They deliver their service with their ‘walk the talk’ policy.
Nasir is an exemplary leader at Quick Lane Ubi; organised, determined, committed, professional and an excellent team player. He has demonstrated strong abilities to convince customer to purchase the products of air-con sanitization, engine flush and service package.
He has proven that he is a leader with strong sense of integrity, commitment and leadership. He is sociable, well-like and respected by customers and people around him. He will definitely be an invaluable asset to any organisation.”
Mr Phuah Gaik Chuah, Ford Mondeo Owner
– 2 July 2015
“Dear Lynette, This email serves to express my sincere appreciation for the outstanding sales service you have given me throughout my car purchase transaction.
For someone who had already decided to switch to public transport for good, your professional demeanour, attention to detail and exceptional service drove me to develop purchasing courage. There was no haggling on price as the right price was offered the first time. You had exceeded the customer satisfaction by providing extras without additional cost, that really meant a lot….
Thank you so much for the beautiful Fiesta, and keep up the exceptional service in your organisation!”
Ms Amelia Chow
– 16 June 2015
“I am writing to commend the remarkable service I have received from Ms Lynette Lim Chin Ping both during and following my purchase of a Ford Focus (2015 model) from Regent Motors.
… She was knowledgeable about her product, personable, friendly and divided her time politely and professionally between several customers…
… Lynette showed me that the Ford Focus would be a better choice – with the same NCAP safety rating, it also had a service warranty and the benefit of being brand new. She was persuasive without being pushy – the perfect balance.
… Lynette never once lost patience with me. She did her best to entertain my requests, from a last minute change of color to my preferences for the stitching on the leather seats. Much of this was when she had already secured my purchase – in other words, she continued to maintain her level of service to me even after I had committed. … She was extremely familiar with the workings of the car …
Lynette is a rare quality… This was all thanks to Lynette, who did not use any hard-sell or cheap tricks; she was just a salesperson who knew her stuff – and her customer.”
Mr Tan Sze Yao, Ford Focus (Titanium) Owner
– 7 June 2015
“I would like to compliment one of your sales officer , Ms Lynette lim,for her excellent service she provided us from the day we stepped into ford. ……, she was so eager show us around …., she was so eager to show us the new titanium Ford Focus and explain every essential features of the car… We were so touched…!
….. Ms Lynette’s professionalism and ability to highlight and explain the benefit and between new and second hand car , her thought and analysis toward the various market jitters on the COV possible plunge cycle , quota etc , kept us in constant ponder & contemplating , helped in our decision and I’m now a proud owner of ford titanium. ….., she was very patient to go thru every features of the car once again and ensure all are understood . There was a lots of laughter throughout the conversation and I thought this is what I call great after sales service and she host us so well that made us feel just like VIP ! Btw , The car performance was excellent and had greatly exceeded my expectation . It was really value for money as commented by Ms Lynette !
Such a commitment to great passionate service is to be commended. You can be sure that I will continue to put my trust with ford for years to come. Thank you Lynette !
Mr Norman & Ms Judy, Ford Focus Owner
– 24 May 2015
“Dear Justin, Thank you and counter staff for the effective service. This is one of the best experiences I had for car servicing during the past few years, although yesterday’s servicing was not a very complex task.
Your prompt response towards my request and the clarity of package explanation gave me a very positive impression. It built certain level of trust between you, your company and myself.
Hope you will be the representative for the car servicing in future.”
Mr Yang Zhijie, Ford Mondeo owner
– 2 April 2015
“……….., I want to take this opportunity to commend on how dedicated, hardworking and profession our service adviser, Mr Justin ……… Not only did he arranged for a supervisor from the service department to go on a test drive with me to identify the issues, he also work very hard to keep me updated on the repairs done. Sometimes even replying my messages after working hours and during his leave………….
………… I would like to express our heartfelt appreciation to Mr Justin for all that he has done. Thank you Mr Justin! Good job and keep up the good work!”
Mr Eugene Koh, Ford Mondeo owner
– 16 March 2015
“….I am writing this email to express my gratitude and thanks to
your sales staff, Mr Dennis Soh Chin Chye, for his great service in making my recent purchase of the Ford Fiesta a pleasant one.
Mr Soh had been most approachable when introducing the car to me and was prompt to attend to all my queries before, during and after the purchase. My husband and I are most pleased with the service he had rendered and would like to share in formal writing our sincere thanks to him for making the entire process of car purchase a hassle free one.”
Ms Tan Sock Li, Ford Fiesta owner
– 16 February 2015
“I’m writing to provide feedback on one of your Sales Consultants Dennis
Soh for his exemplary customer service…………Despite that it was almost closing hours, Dennis was still very patience in attending our queries. He was very knowledgeable and approachable. We were so impressed by the car and his service that we bought the car on the spot even though we had no intention to commit to a new car so soon!”
Ms Germaine Wong and Mr Keith Lim, Ford Focus owner
– 19 November 2014
“Dear Mr. Elbert Lee & Mr. Aruvi, I just like to say THANK’S for your professionally service.”
Mr Yeo Lik Seng, Ford Mondeo owner
– 10 July 2014