Testimonials

“Justin was very helpful and ensure that all my car requirements were met. Very reliable. This is my 2nd or 3rd time dealing with him.”

Mr Keroaman Bin Ahamad, Ford Focus owner
– 14 Sep 2018

“Service advisor Mr Aruvi is professional and provided me with clear explanation on the issue at hand and offered good solution to it.”

Mr Tham Chee Kwan, Ford Focus owner
– 8 Sep 2018

“Dear Ford, I have been privileged to own a Ford S-MAX for the last 6.5 years and through the journeys in that lovely car, I have had numerous dealings with your excellent Technical staff. I would like to single out Aruvi and Max, who have both been exemplary, for praise. They have always been very contactable & helpful, pleasant, professional, hardworking and diligent. Additionally, above all they were very kind to me and my family.

They were an excellent reflection on your fine company. Sadly, I am changing my car today and it’s a day of mixed feelings – a complex blend of excitement tinged with sadness. I shall miss our old S-MAX (my first good car) and I shall very much miss the interactions with both Aruvi and Max. I wish to nominate both these gentlemen for a service quality award or equivalent. They are both deserving of this honor. I wish them well.”

Dr Amila Clarence A C Y Punyadasa, Ford S-Max owner
– 4 Sep 2018

“Service advisor Aruvi was helpful and knowledgeable regards to the operational enquiry of my vehicle.”

Mr Lee Seow How Eric, Ford Focus owner
– 4 Sep 2018

“Firstly, Mr Aruvi, the CSO was attentive to my request, very quick and knowledgeable of the car’s fault. Gave me confidence and truly satisfied in his ‘customer service excellence delivery’. Secondly, Miss Dorothy at the receptionist privilege to hear her sweet voice when handling my appointment, her smile was most welcome, handled my billing and transaction efficiently.”

Mr Chow Nam Fatt Alex, Ford Focus owner
– 3 Sep 2018

“Max was very helpful. He even came back on Saturday even though it was his day off to assist.”

Ms Goh Lee Pin, Ford Focus owner
– 3 Sep 2018

“Max is a very friendly n helpful person. Tried his very best to cater my requirement concerning my car that being towed to ford due to alternator faulty. Good job max.”

Ms Siti Nooreha Binte Mohamed Puasa, Ford Focus owner
– 2 Sep 2018

“Aruvi offers good customer service and is very respectful and courteous in the way he dealt with me. He kept me updated on the progress of the job and made every effort to explain the details of the work that has been done. Being also a customer of Wearnes Volvo which is highly-regarded in the industry, I am pleased to say that the overall service experience in Ford is as good if not better than Wearnes and will not hesitate to recommend Ford to my friends as I believe that after sales support and services are important factors in the overall brand ownership experience.”

Mr Tan Eugene, Ford Mondeo owner
– 29 Aug 2018

“My Service Advisor, Justin has been providing me excellent service consistently and always make it a point to follow up after servicing. He always goes the extra mile!”

Mdm Goh Hak Noi Catherine, Ford Galaxy owner
– 28 Aug 2018

“Service advisor, Justin Guo is a very responsive and friendly guy. He is knowledgeable and provide advice in a professional manner. Thanks Justin.”
Mr Chua Wah Pheng (Cai Huaping), Ford Kuga owner
– 27 Aug 2018