Testimonials

“Hi,

I am writing in to compliment one of your teammates, Chin Kiat for his wonderful service rendered to me for the past few visits to your service centre.

While I do at times have friends who questioned my choice of brand for my car and if I will get a good after sales support, I am always glad to share with them that with Regent Motors, I am happy with the after sales support. This is especially so with the confidence in the service rendered by Chin Kiat.

I appreciate that he is very willing to listen to my concerns and will address them accordingly. I also liked the personal touch when he messaged me after his working hours in the evening to ask if my car was fine after a repair.

Coming from also a service line and when a service of this level of personal touch (which is a talent like this is very hard to find today) is rendered to me, it gives me every confidence in your service centre and this also explains why since day 1 of having my car, I have never gone to any external workshops at all.

Not forgetting Mr Ang, who had initially come in contact with me to resolve some issues about 2 years ago. His follow up and problem resolution was a pivotal point which won my trust back with your service centre when my previous CSA (who is no longer around) was not able to address me needs. Convinced with Mr Ang’s sincerity at that point in time, I undoubtedly committed to a 2 year servicing package and signed up for a warranty extension.

I hope that Regent Motors would recognize these 2 gentlemen who have made my experience with Regent Motors a fantastic one and one which is very customer-centric.

I would like to thank the both of them and congratulate them on setting the bar of a good customer experience. Well done! Thank you.”

Mr Teo Tiah Wee Jason, Ford Focus owner

– 27 Jun 2020

“Frank is an outstanding CSA, very receptive and customer oriented.”

Mr De Silva Andrew Christopher, Ford Mustang owner

– 26 Jun 2020

“Aruvi always provides great service. Thank you.”

Ms Lalwani Shalini Gobind, Ford Focus owner

– 19 Jun 2020

“Hello, Compliments to Frank, he did a fantastic job communicating the servicing and completion.”

Fish Head Products Pte Ltd, Ford Ranger owner

– 9 Jun 2020

“Excellence service attitude by Frank!”

 

Mr Wong Fook Wah, Ford Mondeo owner

– 3 Apr 2020

“Excellent service. Frank is very professional and meet my expectations.”

 

Ms Lim Chai Tin, Ford Focus owner

– 3 Mar 2020

“I’m car owner Yeo Lik Seng (owner of Mondeo SDM2655G)….

I just to share with you that you have very good staff like Customer Service Office Mr. Aruvi, Work shop Mr. Lim Chin Kiat. They will try their best to serve all the customer. It is very fortunate that Regent Motor (Ford) have such a delicate and professional staff. Knowing that I’m a difficult to engage customer but they have try all your best to serve.

Thanks Aruvi and Chin Kiat.”

 

Mr Yeo Lik Seng, Ford Mondeo owner

– 3 Mar 2020

“I would like to commend on your Customer Service Advisor at Regent Motors, Mr Frank Low for his excellent after care services rendered to me. He is always positive, polite and a good listener to our servicing requests for the past 3 times I had dealt with him. I would also like to feedback about your Service Centre Manager, Mr Andy Ng Chee Wee. His ability to listen, empathize and provide a resolution to my issue raised is highly commendable. Thank you.”

 

Ms Tan Siew Foong (Chen Xiufeng), Ford Focus owner

– 20 Jan 2020

“The service provided by Frank Low is good and up to standard.”

 

Mr Ng Yih Ming, Ford Focus owner

– 9 Jan 2020

“Very satisfied with the prompt and responsive customer service rendered by Frank Low.”
Mr De Silva Andrew Christopher, Ford Mustang owner

– 8 Jan 2020